ISV Partnership - Application and Database Support Team

Here for your Oracle, DB2, and SQL Server Performance Tuning Needs

Many  ISVs (Independent Software Vendors) do not have resources, money, or time to spend on in-depth database and system performance optimization of their application. And in some cases, their Clients run a customized version of the application, outside control by the ISV. Either scenario leaves risk for performance problems that the Client often perceives as a poor running application, reflecting poorly on the ISV and often costing the ISV wasted dollars in application support costs. Have you been here? Have you struggled with performance tuning Oracle problems for your client simply because you didn’t have the resources? Or have been bogged down by performance tuning SQL Server issues due to your budget? PTC can help! We have a proven track record of making applications run better, in many cases without changing application code. We can partner with you to make sure your Clients get the most out of your application and make you look good and sell more!

We can troubleshoot and resolve existing performance tuning in Oracle dilemmas and SQL Server performance tuning problems, proactively help avoid problems before they occur, as well as help the client understand that not all performance problems are the fault of the application code. We can cover applications that run on either Oracle, SQL Server, or DB2, or all three!

For over 13 years, PTC has provided this kind of assistance to numerous types and sizes of ISVs, without realizing the tremendous value to the ISV. Now we are offering it as a formal service and potential ongoing partnership. There are many ways success can be achieved . Some of our previous successes have included:

  • Partnering directly with the ISV to provide behind-the-scenes support to the internal support team, who in turn support the Clients
  • Partnering with the ISV as a known third-party extension to your support team, working in tandem with the application support team
  • Working directly for the Client thru referral from the ISV as an independent third-party

We have experienced over and over that once we provide excellent results for one of your Clients, other Clients want us to perform the same for them. In the end, your application performs better for your Client and they are happy with their ISV!

When you suspect a Client's system is not performing well due to hardware or database configuration, we can help provide the evidence you need to identify the exact problem areas, which are typically a combination of system hardware/database configuration and application performance issues. Some of the areas where we can help include:

  • System and Database Configuration Assessment and Recommendations 
  • Performance Assessments and Tuning
  • Load and Performance Testing and Tuning the Application before release
  • Remote on-call support for help when you need it
  • Emergency support - helping resolve critical issues
  • Data center/cloud services assessment and optimization - for example, for ISVs who host their clients' data in-house

Don't wait until you have unhappy Clients. Or call us today if you do and we will get started ASAP to help you resolve your problems and look like heros!