Technical Training - Frequently Asked Questions

How are PTC courses different than other course offerings?  

PTC courses are more holistic in nature and cover not only the application technology, but key elements of the system architecture, such as the operating system, storage, and network infrastructure. In addition, many of our courses are constructed in a modular format, allowing participants to tailor content to their specific interests or business requirements. 

What practical experience do PTC instructors bring to the classroom?

Many of PTC instructors are practicing consultants and authors on performance optimization, high availability, disaster recovery and other technologies. As practicing consultants, they bring valuable practical experience to the classroom. 

PTC offers both "live" virtual classes and client-site courses.  How are they different?

Our "Live" Virtual Classes are designed to be taught over the web and are delivered by the same top rated instructors. They offer the same technical content and hands-on instruction as our client-site courses. Both client-site and virtual courses include a comprehensive training manual, and may also include workbooks for lab learning.

For courses with labs, what percentage is lab work versus classroom lecture?

Most classes are approximately a 50/50 mixture of lab and lecture. Some courses or workshops may have higher lab content due to their complexity or higher technical content.

What equipment do students need to participate in a virtual course?   

Students will need a computer with an internet browser, high speed network connection and a telephone to access a conference number to communicate with our instructor. Upon registration, each student will receive a course manual in an electronic (PDF) format to review ahead of the class start date.  Prior to the class start date, students will receive instructions to verify their computer is ready for class.

What facilities and equipment must the client provide for client-site classes?

• Client-site classes require a training or conference room with seating up to 15 students.
• Electronic projector with laptop connection (if a projector is not available, PTC can provide one).
• Classroom with a network drop for each PC or a network connection with a wireless access point for wireless access.
• Labs are performed running pre-loaded applications on student notebooks, or in some cases, by logging into PTC's remote servers.
• Class participants must provide their own laptops with network connection or wireless capability.

For PTC’s Oracle courses, can I receive credit to apply towards Oracle certification?  

No, most of our Oracle courses are customized and therefore not eligible for Oracle certification credits.. 

What is PTC's course cancellation policy?

The following policies apply to course cancellations and reschedules for all PTC courses:

• Course fees are fully refundable if PTC receives written notification to cancel a class from the course registrant (purchaser) at least ten (10) business days prior to the scheduled class date.
• A cancellation fee of fifty percent (50%) of the total course fee is charged for course cancellations received less than ten (10) business days prior to the scheduled class date.
• Course registrants who cancel a class or reschedule a class during a class delivery are liable for the entire course fee, including instructor travel expenses.
• PTC reserves the right to cancel or change the delivery date of any training class at any time. In the event PTC cancels a class for any reason, the registrant will be notified at least Ten (10) business days prior to the scheduled class date and provided an alternate date to reschedule the class. If the alternate class delivery date is not acceptable to the registrant, the course fee will be fully refunded.

How does PTC Warranty a Course? 

In the event that a Customer is not satisfied with a class delivery; the Customer must provide PTC immediate notice to allow sufficent time to correct the deficiency. If PTC is unable to correct these deficiencies, PTC has the option of providing a class retake or a full or partial refund for the class fees.  

What methods of payment are accepted?

• PTC requires a signed Services Agreement and a valid Purchase Order before the start of class. Purchase Orders will NOT be accepted unless they contain the following details:  

Purchase Order Requirements (Domestic and International)

• We also accept check or money order, American Express, Master Card, Visa, and Discover.   Once payment is received, an email confirmation will be sent to the course registrant (purchaser). If payment is made by check, PTC must receive the check at least 10 business days before the start of class. Virtual course enrollment status will remain pending until PTC has received an acceptable payment.

Mail all checks to:

Performance Tuning Corporation
13492 Research Blvd.
Suite 120-242
Austin, TX  78750-2254