24x7 on-Call Support Option

Our 24 x 7 Remote Support Option provides the highest level of support and is designed for organizations that require highly responsive services for mission-critical environments. This option provides customers with on-call support, addressing time periods not covered by the Remote DBA Service Program. This option greatly extends the service reach of the base program and provides the following benefits:

• Seven (7) day support - System health check & monitoring with weekly reports
• Seven day, 24 hour critical response - a PTC consultant assigned to your account will respond within an agreed upon customer response window.

IMPORTANT - critical issues severely impact operations and/or do not allow the business to function. These include issues that require a response within the same business day. A non-critical issue is an issue that may impact performance or system functionality, but still allows the business to function, although at a less optimal rate. These issues typically do not require a customer response by the end of a business day.